Frequently Asked Questions

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Smart Parking designs and runs camera-based systems for barrier-free parking management using ANPR/Automatic Number Plate Recognition. Our solutions automatically identify number plates, allow digital analysis of parking space use, and significantly reduce administrative work for our clients.

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Smart Parking has over 30 years of experience, is publicly listed, and uses advanced camera-based ANPR/Automatic Number Plate Recognition technology. We provide efficient, transparent, and trustworthy parking management from a single, reliable source.

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Our solutions are perfect for parking areas at hotels, restaurants, gyms, retailers, and public institutions.

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Yes, of course. The landowner decides the rules they want to apply to their car park. Smart Parking uses its technology to help ensure compliance with the set and agreed rules. For example, the first two hours can be free, with paid parking thereafter.

Yes, of course. Smart Parking can install payment machines, organise monthly permit parking, and implement fair parking rules to improve car turnover and support nearby businesses.

Smart Parking uses various tools to prevent misuse. The primary tool is ANPR (Automatic Number Plate Recognition) cameras placed at the entrance and exit of the car park. These cameras monitor all vehicles entering and leaving and can verify if drivers have followed the parking rules for that space. They can also check whether payment has been made and if the vehicle has overstayed the time limit.

Smart Parking provides car park management in your area. Smart Parking is an experienced parking management company that uses trusted methods to operate your car park in line with your requirements. As a publicly listed company, we follow strict governance and reporting rules.

Smart Parking offers a reliable, tried-and-tested method for managing car parks of all sizes and types. Our experience is unrivalled, and our staff are helpful and friendly.

Outsourcing the management of a commercial car park requires trust and expertise. Smart Parking will take the time to understand your needs and then work alongside you to achieve the desired outcome for your car park and, importantly, your customers. Even better, we install the technology for free. There are no costs for the landowner.

Requesting a site survey is easy. Contact Smart Parking through the contact button on our website. One of our friendly sales team will get in touch to arrange a visit to your site. They will bring all the information you need, including testimonials from other sites that Smart Parking manages expertly. Even better, we install the technology for free. There are no costs for the landowner.

Yes, a Smart Parking account manager will be assigned to you. This relationship is very important and often becomes professionally rewarding over time.

Yes, Smart Parking is recognised by official bodies.

The system captures the vehicle’s number plate with a camera upon entry and exit. The software automatically detects parking events, accurately calculates the duration, and can handle pre-set authorisations or exceptions (e.g., for employees or guests)—all without physical barriers or tickets.

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A barrier-free system ensures smooth traffic flow, reduces maintenance costs for clients, and is very user-friendly. Our customers benefit from lower operating expenses and optimised use of their parking spaces.

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Yes. Our ANPR (Automatic Number Plate Recognition) technology can be easily integrated into existing parking areas with minimal construction work and customised to suit local conditions. Please contact us if you have questions about the specific features of your parking area.

Yes. Smart Parking’s integrated parking ticket machines offer both cash and card payment options. These machines are connected to our cameras and management systems, ensuring that all transactions are automatically linked to ANPR (Automatic Number Plate Recognition) data.

Yes. We offer mobile payments through popular third-party parking apps like RingGo. The app payment option can be used alongside the parking ticket machine or as a handy standalone alternative.

Yes, at Smart Parking, we are very proud of our testimonials from existing happy clients. Of course, we are willing to share these with you. Please get in touch via our contact button and let us know a bit more about your car park.

The installation of the technology is at no cost to the car park owner or operator. Smart Parking installs the ANPR (Automatic Number Plate Recognition) cameras at no cost. We also provide our clients with access to our bespoke online technology, giving them complete oversight of their car park from their computer or laptop.

Smart Parking typically uses cameras at the entrance and exit of the car park to capture motorists’ number plates and record their arrival and departure times. These cameras are known as ANPR (Automatic Number Plate Recognition) cameras. We also provide our clients with access to our bespoke online technology, giving them complete oversight of their car park from their computer or laptop. If you have on-site paid parking, the cameras can be programmed to recognise whether a motorist has paid, as specified by the clear signage installed by Smart Parking.

Smart Parking handles appeals and complaints online via our website. Simply click the orange Pay/Appeal a Parking Charge button at the top of the homepage to begin the process. To do this, you will need your car licence plate number and your PC reference number.

Smart Parking handles appeals and complaints online via our website. If your vehicle was stolen, you will need to follow the usual appeal process and provide us with evidence of a police report. Simply click the orange Pay/Appeal a Parking Charge button at the top of the homepage to begin the process. To do this, you will need your car licence plate number and your PC reference number.

Smart Parking aims to respond to appeals as quickly as possible. Appeals can take up to 28 days to be answered. However, your Parking Charge will be frozen in the system whilst your appeal is being considered. This means it will not progress to a higher price or to the debt process stage while you have an appeal lodged online. Always regularly check your junk folder for an answer to your appeal.

Yes. Smart Parking complies with all requirements of the General Data Protection Regulation (GDPR). Number plates are stored only for the necessary period.

By entering the car parks, motorists agree to the data protection regulations and the general terms and conditions. The explanatory signs are located in numerous places throughout the car park so motorists can read them.

Yes, we are recognised and accredited by both official bodies in the UK, the BPA (British Parking Association) and the IPC (International Parking Community).

Yes, we are recognised and accredited by both official bodies in the UK, the BPA (British Parking Association) and the IPC (International Parking Community).

Smart Parking manages the installation, maintenance, and technical support. This relieves the customer from technical administration and related costs.

Customers gain access to SmartCloud Hub, our online platform that provides:

– Occupancy and utilisation rates
– Peak usage times
– Average parking durations
– Real-time data

This information helps optimise space usage, guide pricing decisions, and plan targeted management actions.

Yes. Temporary or permanent validations for employees, suppliers, or hotel guests can be easily done using SmartCloud or on a tablet. The system is designed for you or your staff to operate it.

Parking users enjoy convenient, contactless parking without the hassle of a ticket or barrier. Additionally, unauthorised parkers are kept out, ensuring parking is reserved for your genuine guests or customers.

Yes. We also offer the option of monitoring by enforcement officers. Your car park can be regularly inspected to ensure compliance with the posted terms and conditions.

Yes. Smart Parking has bespoke, high-tech software that it installs for its customers. This enables a range of performance reports to be accessed at the touch of a button. The client gains access to this software when they select Smart Parking as their chosen parking management supplier.

The most effective way to prevent unauthorised parking is to partner with a professional car park management company such as Smart Parking. We have extensive experience dealing with unauthorised parking. We mostly use ANPR (Automatic Number Plate Recognition) cameras to monitor motorists entering and exiting the car park. However, we also use mobile patrols where required. The ANPR cameras are connected to our bespoke technology, which can tell if a car has overstayed the allocated time limit or has paid for parking as required. Motorists who breach the owner’s rules will receive a Parking Charge (PC) in the post.

Generally, the installation takes a few days to complete. Once the cameras are in place, we finish the software setup and run a quick test before going live.

Yes. Our experienced team is always ready to answer questions and resolve problems quickly. As a publicly listed company, we provide professional support and build long-term partnerships.

Just reach out to us through our online form. We’ll then assess the needs of your parking area and develop a tailored plan.

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